Refund, Return and Cancellation policy
Hardayal Sweets follows a well-defined Refund, Return and Cancellation Policy to achieve optimum customer satisfaction. When a customer gets in touch with us through phone or email or chat, we aim at providing desired technical support or customer service. However, it might happen that the customer may still find the product unsatisfactory for reasons beyond our control, in such case we follow a return or a cancellation policy described below:
How to cancel an order on www.hardayalsweets.com
If you choose to cancel the order that you have placed with us, please do so within 24 hours. If you have received the product, it will be eligible for refund only when there are defects in the product or it is perished. Please note order of cakes cannot be cancelled once they have been processed.
We will refund the amount in the same form we received the payment and it is normally done within 10 working days from the date of cancellation of the order. once refunded, an e-mail confirmation is sent to the customer about refund.
If you have complaints related to the products that bear a warranty from manufacturers, you are requested to bring in the issue to the concerned manufacturer. You can contact us for more help regarding the same.
While receiving the order, if you notice that the product is in a bad condition or if you notice that the packaging has been tampered with before the delivery, please reject the package and return it to the delivery person. Also, contact www.hardayalsweets.com customer care at +91-9453960009 or email us at email@example.com specifying your Order ID. Our customer care executives will ensure that a brand new replacement is sent to you at no additional cost. However, please ensure that the original product tag and packaging remains intact when you return the product to us.
Also, if you are not satisfied with the product and choose to return it to us, please ship it back. The product normally reaches our warehouse within 10 days of the return; we will check the returned goods and process a refund or exchange thereafter.
Apart from condition specified above, the following products shall not be returned or replaced: a) Any product with physical damage caused to the box or to the product; b) Any product without original packaging and accessories, such as the retail box, and other items included in the box at the time of delivery; Any product without a suitable, clear, untampered serial number www.hardayalsweets.com may change the Refund, Return and Cancellation policy at any time, without prior notice.